Terms and Conditions

Delivery Times

Flowers of St Johns has 2 Auckland deliveries daily, plus an urgent Auckland one hour service, with the added benefit of Interflora's National and International service.  The latest online order time for same day delivery is 2.00pm but we will be happy to accept telephone orders later in the day often up to 5.30pm (or later).

The prices shown exclude delivery.  Our standard delivery charge is $12 per order for deliveries within Auckland, Waitakere, North Shore and Manukau urban areas.

Returns Policy

All flowers and arrangements are despatched in perfect condition.  Occasionally they do get upset during the delivery.  If this occurs please contact us immediately and we will endeavour to replace the flowers on the same day.  Please retain the flowers so we can pick them up when we redeliver. 

Our shop policy is to issue a store credit for goods if they are returned still sealed in their original packaging and within 30 days of purchase.  We reserve the right to refuse to issue a store credit if we suspect the items have been used. Shipping expenses, in both directions, are not refundable. 

If the goods you receive are faulty, we will replace those goods if they are returned to our shop within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns are at our discretion.  Please contact us to discuss.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.